Legal
Privacy Policy
Last updated: 1 January 2025
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, shipping address, phone number, and payment information when you create an account or place an order. We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behaviour.
2. How We Use Your Information
We use the information we collect to process transactions, send order confirmations and shipping updates, respond to your comments and questions, send promotional communications (with your consent), monitor and analyse usage and trends, and detect and prevent fraudulent transactions.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties except to trusted partners who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery partners), provided that those parties agree to keep this information confidential.
4. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not function properly.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also object to or restrict our processing of your data, or request data portability. To exercise these rights, please contact us at privacy@battal.com.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@battal.com or by mail at Battal, Doha, Qatar.